Privacy policy
The Arkana Private website is operated by ARKANA LIVING, which provides this website together with all information, content, features, tools, products and services available (hereinafter the “Services”) in order to offer you a personalised shopping experience. Arkana Private is a store powered by Shopify, which enables us to provide you with the Services.
This Privacy Policy describes how we collect, use, process and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or otherwise communicate with us.
In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read and understood the terms relating to the collection, use and disclosure of your personal information as described herein.
Personal information we collect or process
When we use the term “personal information”, we refer to information that identifies you or that can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or rendered non-identifiable, provided it cannot identify you or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, your location, and as permitted or required by applicable law:
Contact details, including your name, address, billing address, delivery address, telephone number and email address.
Financial information, including credit card, debit card and bank account numbers, payment card information, bank details, transaction details, payment method, payment confirmations and other payment-related information.
Account information, including your username, password, authentication details, preferences and settings.
Transaction information, including items you view, add to your basket, save to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.
Your communications with us, including information you include in your communications, for example when contacting customer service.
Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information, including information about your interaction with the Services, such as how and when you access or use them.
Sources of personal information
We may collect personal information from the following sources:
Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically via the Services, including from your device when you use our products or services or visit our websites, and through cookies and similar technologies;
From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;
From our partners or other third parties.
How we use your personal information
Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:
To provide, tailor and improve the Services
We use your personal information to provide the Services, including to perform our contract with you, process payments and orders, remember your preferences and interests, send account-related notifications, manage purchases, returns and exchanges, maintain your account, arrange shipping, facilitate returns, enable reviews and create a personalised shopping experience, including product recommendations.
Marketing and advertising
We use your personal information for marketing and promotional purposes, including sending marketing communications via email, SMS or post, and displaying online advertisements relating to products or services, including based on your previous purchases or activity.
Security and fraud prevention
We use your personal information to authenticate your account, ensure secure transactions, detect and respond to fraudulent or illegal activity, and protect our Services. You are responsible for maintaining the confidentiality of your account credentials.
Communicating with you
We use your personal information to provide customer support, respond to enquiries and maintain our business relationship with you.
Legal reasons
We use your personal information to comply with applicable laws, respond to lawful requests from authorities, handle disputes and enforce our terms and policies.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:With Shopify, service providers and other third parties who provide services on our behalf (e.g. IT management, payment processing, analytics, customer service, hosting, fulfilment);
With business and marketing partners to provide advertising and marketing services. These partners will use your information in accordance with their own privacy policies;
Where you instruct us, request it, or otherwise consent to disclosure;
Within our group of companies or with affiliates;
In connection with a business transaction (e.g. merger or insolvency), to comply with legal obligations, or to protect our rights and those of others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information regarding your use of the Services in order to provide and improve them. Information you submit may be shared with Shopify and third parties, including those located outside your country.
We also use enhanced Shopify features that incorporate data from your interactions with our store and other merchants. In such cases, Shopify acts as a data controller for certain processing activities. For more information, please refer to Shopify’s consumer privacy policy.
Third-party websites and links
The Services may contain links to third-party websites or platforms. We recommend reviewing their privacy and security policies. We are not responsible for their content or practices. Information you share on public or third-party platforms may be visible to others without restriction.
Children’s data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If such data has been provided, please contact us to request deletion.
Security and retention of your information
No security system is completely secure. We cannot guarantee absolute security, and information transmitted may not be secure. Avoid sending sensitive data عبر unsecured channels.
We retain personal information only as long as necessary for the purposes outlined, including legal, contractual and operational requirements.
Your rights and choices
Depending on your location, you may have rights including:
Right of access
Right to erasure
Right to rectification
Right to data portability
Right to manage communication preferences
If you are in the UK or EEA, you may also have:
Right to object or restrict processing
Right to withdraw consent
You can exercise your rights via the Services or by contacting us.
Complaints
If you have concerns about how we process your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
International transfers
Your personal information may be transferred and processed outside your country. Where transfers occur outside the UK or EEA, appropriate safeguards such as standard contractual clauses will be used, unless the destination country is deemed to provide adequate protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time for operational, legal or regulatory reasons. Updates will be posted on this page.
Last updated: 29 January 2026
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
contact@arkanaprivate.com
For the purposes of applicable data protection laws, we act as the data controller of your personal information.